March 28th, 2013 Frequently Asked Questions

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I did not receive My Morning Mentor email today, what do I do?

First check your spam folder to see if your My Morning Mentor was delivered there.  If it was, please add to your trusted sites. If you do not receive it by 5pm please contact us at and let us know you did not receive your video.

(Note: White-list this email address for smooth delivery:


I’m not receiving My Morning Mentor in the morning or at the same time every day, is this normal?

Unfortunately we are unable to control the exact time the videos are delivered to you on a daily basis, so you may receive it at different times each day.


The video I am watching doesn’t have sound, what do I do?

If you are unable to hear sound on the video, please check the settings on your computer to make sure that your volume is up, and if you have external speakers, that they are attached.


The video is not playing or is choppy, what do I do?

If you are having trouble viewing your videos….

  • Try using a different web browser, such as Firefox or Google Chrome.

  • Try refreshing your browser and closing any other programs that are open on your computer.

  • Check the version of Adobe Flash that you have installed. If you have Version 9 or earlier, please upgrade to the latest version by going to

  • Make sure your Internet connection is high speed, if it is not, you may switch the quality of the video from 360 to 240p by clicking the “gear” icon underneath the video, and selecting 240.  This may reduce choppiness and buffering if that is an issue.

Note: You must have a broadband connection to reliably watch the streaming video. Dialup internet is not fast enough. If you believe you have a slow internet connection, try going to your local library or a wi-fi hotspot that may have a faster connection and see if this resolves your issues for you.


How do I cancel My Morning Mentor membership?

Simply go to to cancel your membership.


If your question has not been answered and you wish to contact customer support, please send an email directly to


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